Differences

This shows you the differences between two versions of the page.

--- support [2021/10/25 07:44] – atari
+++ support [2022/07/21 10:26] (current) – add network issues atari
@@ Line 1: / Line 1: @@
 <- [[:navigation|Click here to go back to the main navigation page.]]
-====== Support/Troubleshooting & Releases ======
+====== Help/Support & Releases ======
 As perfect and magnificent as Batocera is, there will be times where things go wrong and you'll need to troubleshoot certain issues. This is for that.
@@ Line 12: / Line 12: @@
   * [[:upgrade_manually|Manually upgrade/downgrade Batocera]]
-For more general troubleshooting like audio issues, screen issues, controllers not working correctly, etc.:
+When deciding to ask for help, the first page to check is the general troubleshooting page. It will tell you how to get your log files, which can help the support team help //you// better:
   * [[:troubleshooting|Troubleshooting]]
+For more general troubleshooting like network, audio and screen issues, controllers not working correctly, etc.:
+  * [[:network_issues|Network issues]]
   * [[:display_issues|Display issues and resolution changes]]
   * [[:audio_issues|Audio issues]]
@@ Line 20: / Line 23: @@
 If you're certain it's an issue with Batocera and would like to provide a helpful issue report:
   * [[:report_issue|Report an issue]]
+You got banned from a Batocera social platform!? 8-O There is an appeal process (not to be misused):
+  * [[:ban-appeal-process|Ban appeal process]]